Yes, exchanges must be requested within 7 days of receiving your order. Please note we do not offer cash refunds.
REACH $150 GET FREE INSURED SHIPPING
REACH $150 GET FREE INSURED SHIPPING
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Answers about orders, shipping, and care
Answers about orders, shipping, and care
Yes, exchanges must be requested within 7 days of receiving your order. Please note we do not offer cash refunds.
Yes. For silver jewelry, a 20% restocking fee applies if the order is returned or not accepted upon delivery. For gold jewelry, returns or exchanges are subject to a 50% restocking fee (capped at $200 per item). Customers are also responsible for shipping and insurance costs on gold jewelry returns.
Each Avadore piece is handcrafted to order, not mass-produced. Our artisans carefully cast, polish, set stones, and finish every detail by hand to ensure heirloom-level quality. This process typically takes 14–21 business days, allowing us to create a piece that’s truly made for you.
Once your jewelry has been perfected, it ships within 2–4 business days via insured delivery. Select higher-value items are eligible for expedited dispatch, shipping in just 1–2 business days after completion.
Orders under $200 → $45 insured priority shipping
$200–$999.99 → Free insured shipping
$1,000–$5,999.99 → $135 FedEx insured express
$6,000+ → $185 FedEx insured express
No. At this time, we only ship within the mainland United States.
Yes. You’ll receive a tracking number as soon as your order ships. Please allow up to 24 hours for tracking details to activate.
Yes. While we work to ensure timely delivery, unexpected factors such as holidays, severe weather, or carrier delays may affect shipping times. We recommend placing orders early during peak seasons.
Yes. We offer flexible payment options through Shop Pay Installments, allowing you to split your purchase into convenient installments. Interest-free plans are available for qualifying orders. For some monthly installment options, eligibility is based on a quick approval process during checkout.
Yes. At Avadore, we are committed to offering jewelry made with ethically and responsibly sourced metals and gemstones. We carefully select our partners to ensure quality and integrity in every piece, and each design is crafted to meet our high standards for both beauty and responsibility.
No, if you see what appears to be an Avadore design on sites like Alibaba or other marketplaces, it is not an authentic Avadore piece. Counterfeit jewelry often uses lower-grade metals, poor plating, and imitation materials that can tarnish quickly, lose finish, or cause skin irritation.
Every piece is:
When you purchase directly from Avadore, you are guaranteed authenticity, quality, and dedicated customer support.
Yes, every piece comes with our Lifetime Warranty, covering defects in materials or craftsmanship. [See full details here → Avadore Warranty Page]
For questions about orders, shipping, products, or any other inquiries, please contact us at support@avadore.com