Effective Date: September 13, 2026
Last Updated: October 9, 2026
Welcome to Avadore. These Terms of Service govern your access to and use of Avadore.com, including purchases, Avadore Insights articles, and any related services made available through the website. By accessing or using the website, creating an account, or placing an order, you agree to be bound by these Terms and by any policies referenced in them. Please read them carefully before using the website.
This website is operated by Avadore Hills LLC, doing business as Avadore. Throughout the website, the terms “Avadore,” “we,” “us,” and “our” refer to Avadore Hills LLC.
By visiting the website, purchasing products, or interacting with our services, you engage in our service and agree to these Terms, including any additional policies referenced here or made available on the website.
We may revise these Terms from time to time. The revised version will be posted on this page with an updated date. Your continued use of the website after revised Terms are posted constitutes acceptance of the changes.
By using this website, you represent that you are at least the age of majority in your state or jurisdiction of residence, or that you are the age of majority and have authorized any minor dependents to use the website under your supervision.
You may not use our products, website, or services for any unlawful or unauthorized purpose, and you may not violate any applicable law while using the website.
All products are subject to availability. We reserve the right to limit quantities, discontinue products, refuse sales, or change pricing and product information at any time, subject to applicable law.
We make reasonable efforts to display product materials, dimensions, colors, finishes, gemstones, and images accurately. Actual appearance may vary because of screen settings, lighting, photography, natural materials, gemstone variation, hand-finishing, and normal differences in handcrafted production.
Many Avadore pieces are handcrafted or made to order. Slight differences in texture, oxidation, engraving, gemstone color, metalwork, and other details may occur and are not necessarily defects.
Product images may include enlarged views or styled settings to show detail. Unless expressly stated otherwise, props, chains, display materials, and other objects shown with a product are not included.
Submitting an order does not guarantee acceptance. We may refuse, limit, or cancel an order for reasons including product unavailability, pricing or description errors, suspected fraud, payment issues, resale activity, abuse, or violation of these Terms.
If we cancel an order after payment has been collected, we will issue a refund for the canceled amount to the original payment method.
Prices, promotions, discounts, and shipping charges may change without notice. The price displayed at checkout when an order is placed will generally apply, except where a clear pricing or system error has occurred.
You are responsible for reviewing the item, size, material, quantity, shipping address, and other order details before completing checkout.
Avadore jewelry is generally handcrafted and made to order by artisans.
Production generally requires approximately 14–21 business days before shipment. Once production is completed, shipping transit typically requires approximately 2–5 business days. Estimated delivery dates shown at checkout may combine fulfillment and transit time and are provided as estimates rather than guarantees.
Production and fulfillment estimates are not guarantees. Timelines may be affected by material availability, artisan workload, supplier updates, quality-control review, carrier conditions, holidays, severe weather, seasonal demand, or other circumstances outside our reasonable control.
If we cannot ship within the time represented at the time of purchase, we may contact you with a revised estimated shipping date and available options, including cancellation and a refund where required by applicable law.
Shipping options are based on order value. Orders below $150 are shipped using Secure U.S. Shipping for $9.95. Orders of $150 or more receive complimentary insured U.S. shipping.
Shipping rates and available methods are determined by order value, destination, carrier availability, and other operational factors and may change without notice.
We currently ship only to physical addresses within the contiguous United States, including the 48 adjoining states and Washington, D.C. Shipping is not available to P.O. Boxes, Alaska, Hawaii, U.S. territories, APO/FPO/DPO military addresses, or international destinations.
Customers are responsible for providing a complete and accurate shipping address. Additional costs caused by an incorrect, incomplete, refused, or undeliverable address may be charged to the customer where permitted by law.
Once an order has been transferred to the carrier, delivery timing may be affected by carrier delays, weather, service interruptions, signature requirements, or other circumstances outside Avadore’s control. This does not limit any rights or remedies that cannot legally be waived.
Risk of loss and title pass as provided by applicable law and the shipping terms associated with the order. Customers should promptly report packages marked delivered but not received.
Exchange requests must be submitted within 7 days after delivery. Items must be unworn, unaltered, and returned in their original condition and packaging unless the issue involves an approved defect or warranty claim.
Because our jewelry is made to order, we generally do not offer cash refunds, except where required by law or expressly approved by Avadore.
For sterling silver jewelry orders, a 20 percent restocking fee may apply if an order has been produced and shipped, then refused at delivery and returned. This fee helps cover production, handling, and processing costs associated with made-to-order pieces.
Approved gold jewelry returns or exchanges are subject to a 50 percent restocking fee, capped at $200 per item. Customers are also responsible for shipping and insurance costs associated with both outbound and return transit. These fees help cover labor, materials, craftsmanship, and resizing expenses involved in producing made-to-order jewelry.
Restocking fees reflect costs that may include materials, artisan labor, production, sizing, finishing, handling, inspection, and the reduced resale value of made-to-order items.
Personalized, engraved, altered, resized, final-sale, or otherwise customized items may not be returnable or exchangeable unless defective or otherwise required by law.
Approved refunds are issued to the original payment method. Original shipping charges are generally nonrefundable unless the return results from our error or applicable law requires otherwise.
By placing an order, you acknowledge that you have reviewed and accepted the applicable production, cancellation, return, exchange, and restocking terms.
Every eligible piece purchased from Avadore is backed by our Lifetime Warranty against defects in materials and craftsmanship, subject to inspection and the limitations below.
At Avadore’s discretion, the warranty may also cover certain repairs related to normal wear when reviewed and approved in advance.
The warranty does not cover:
To request warranty service, contact our Care Team with the order number, photographs, and a description of the issue. Customers are responsible for shipping the item to the designated repair location. If warranty coverage is approved, Avadore will cover the approved repair and return shipping unless otherwise stated.
If a product cannot reasonably be repaired, Avadore may offer replacement, store credit, or another appropriate remedy at its discretion, subject to applicable law and product availability.
You agree to provide current, complete, and accurate billing, shipping, contact, and account information for all transactions and to promptly update information as necessary.
We may refuse or cancel orders that appear fraudulent, suspicious, abusive, intended for unauthorized resale, or otherwise inconsistent with these Terms.
You are responsible for maintaining the confidentiality of any account credentials and for activity conducted through your account, except to the extent caused by Avadore’s failure to use reasonable security measures.
In addition to other restrictions in these Terms, you may not:
We may suspend or terminate access for conduct that violates these Terms or threatens the website, our customers, or our rights.
All content displayed on or made available through Avadore.com, including articles, editorial content, written copy, product and collection descriptions, photographs, illustrations, graphics, diagrams, image compositions, artwork, logos, branding, page layouts, product names, collection names, and other website materials, is owned by Avadore Hills LLC or used by Avadore with permission or under license.
This content is protected by applicable copyright, trademark, and other intellectual property laws. Except as permitted by applicable law, no content from Avadore.com may be copied, reproduced, republished, modified, adapted, translated, distributed, displayed, sold, licensed, scraped, downloaded in bulk, or used to create derivative works without prior written permission from Avadore.
Avadore content may not be used for commercial publication, competing websites, product listings, advertising, content databases, automated scraping, text or data mining, or the training, development, or evaluation of artificial-intelligence or machine-learning systems without prior written authorization.
Limited quotations from Avadore Insights may be used where permitted by applicable law for commentary, criticism, scholarship, or news reporting, provided the quotation is not excessive, Avadore is clearly credited, and a working link to the original article is included. Nothing in these Terms limits fair use or other rights that cannot legally be restricted.
Downloading, saving, sharing, or linking to Avadore content does not transfer ownership or grant permission to reproduce, modify, distribute, or commercially exploit that content.
All trademarks, service marks, trade names, logos, and branding displayed on Avadore.com belong to Avadore or their respective owners. The Avadore name, logo, and original branded materials may not be used in a way that suggests affiliation, sponsorship, endorsement, or authorization without written permission.
Requests to reproduce or license Avadore content may be sent to support@avadore.com.
Articles, guides, historical discussions, jewelry-care information, symbolic interpretations, buying information, and other editorial materials published through Avadore Insights are provided for general educational and informational purposes only.
Avadore makes reasonable efforts to research and present accurate information. However, historical interpretations, cultural traditions, symbolic meanings, scientific information, product information, and external sources may be incomplete, disputed, revised, or subject to differing interpretations. Avadore does not guarantee that editorial content is complete, error-free, or suitable for every purpose.
Symbolic meanings discussed on Avadore.com may reflect documented history, cultural tradition, later interpretation, modern usage, marketing terminology, or personal meaning. They should not be understood as universally accepted historical facts unless expressly identified as such.
Jewelry-care information may not be suitable for every material, finish, gemstone, setting, or condition. Readers should consider the construction and care instructions for their particular jewelry and consult a qualified jeweler when appropriate.
Editorial content does not constitute legal, medical, financial, archaeological, conservation, religious, or other professional advice.
Avadore may revise, correct, expand, update, or remove editorial content at any time without notice.
The website may include links to third-party websites or use services provided by payment processors, shipping carriers, social-media platforms, analytics providers, e-commerce platform providers, suppliers, or other third parties.
Third-party services are governed by their own terms and privacy practices. Avadore is not responsible for the content, availability, security, accuracy, or practices of third-party websites or services, except to the extent responsibility cannot legally be excluded. A link or integration does not necessarily imply endorsement, and you should review the applicable third-party terms before using those services.
We may use Shopify Inbox to provide live chat or AI-assisted customer support. When you use the chat feature, information you provide, including your chat communications, may be processed to operate the service, generate responses when AI features are enabled, and improve the service over time.
The website may occasionally contain typographical errors, inaccuracies, omissions, outdated information, or technical issues involving product descriptions, pricing, promotions, availability, shipping charges, transit times, articles, or other content.
We reserve the right to correct errors, update information, or cancel affected orders where appropriate, subject to applicable law. We are not obligated to update every item of historical or editorial content merely because information has changed, although we may do so.
Except for any express product warranty stated on the website and rights that cannot legally be excluded, the website and its content are provided on an “as is” and “as available” basis.
To the fullest extent permitted by law, Avadore disclaims implied warranties regarding the website and services, including implied warranties of merchantability, fitness for a particular purpose, title, and noninfringement.
We do not warrant that the website will always be uninterrupted, secure, error-free, or free from harmful components, or that every defect will be corrected immediately.
To the fullest extent permitted by law, Avadore and its owners, officers, employees, contractors, suppliers, and service providers will not be liable for indirect, incidental, punitive, special, exemplary, or consequential damages arising from or related to the website, products, services, delays, loss of data, loss of profits, or inability to use the website.
To the fullest extent permitted by law, Avadore’s total liability arising from a product or transaction will not exceed the amount paid to Avadore for the product or transaction giving rise to the claim.
These limitations do not apply to liability that cannot legally be limited or excluded. Some jurisdictions do not allow certain warranty exclusions or liability limitations, so portions of this section may not apply to every user.
To the fullest extent permitted by law, you agree to indemnify and hold harmless Avadore Hills LLC and its owners, officers, employees, contractors, and service providers from third-party claims, losses, liabilities, and reasonable costs arising from your unlawful misuse of the website, your violation of these Terms, or your infringement of another person’s rights.
This section does not require a consumer to indemnify Avadore for Avadore’s own negligence, intentional misconduct, or violation of law.
Your submission and our handling of personal information are governed by our Privacy Policy and any applicable privacy disclosures made available on the website, including our California Privacy Rights page.
For available data-sharing privacy choices, please see our Data Sharing Opt-Out page.
These Terms and disputes arising from the website or purchases made through Avadore are governed by the laws of the State of Florida, without regard to conflict-of-law principles, except where federal law or nonwaivable consumer law applies.
Unless applicable law requires otherwise, any legal proceeding arising from these Terms shall be brought in a court of competent jurisdiction located in Orange County, Florida, and the parties consent to that venue and jurisdiction.
If any provision of these Terms is found unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted and the remaining provisions will remain in effect.
Avadore’s failure to enforce a provision of these Terms is not a waiver of that provision or any other right.
These Terms, together with the Privacy Policy, return and exchange information, warranty terms, shipping information, and other policies expressly incorporated by reference, constitute the agreement between you and Avadore concerning use of the website and purchases made through it.
Questions about these Terms, requests concerning Avadore content, or notices relating to the website may be submitted through our Contact page or sent to support@avadore.com.
