Because our jewelry is made to order, we generally do not offer cash refunds, except where required by law or expressly approved by Avadore. Exchange requests must be submitted within 7 days of delivery. Approved exchanges may be made for another item of the same or greater value.
To request an exchange, please contact us through our Contact page within 7 days of delivery. We’ll review your request and help you with the next steps.
After the 7-day exchange period has ended, any manufacturing defects in materials or craftsmanship are covered under our Lifetime Warranty & Guarantee. If a covered defect is discovered after the exchange window has expired, we will repair or replace the jewelry in accordance with our Lifetime Warranty policy. For complete warranty terms and exclusions, please visit our Lifetime Warranty & Guarantee Policy.
For sterling silver jewelry orders, a 20 percent restocking fee may apply if an order has been produced and shipped, then refused at delivery and returned. This fee helps cover production, handling, and processing costs associated with made-to-order pieces.
Approved gold jewelry returns or exchanges are subject to a 50 percent restocking fee, capped at $200 per item. Customers are also responsible for shipping and insurance costs associated with both outbound and return transit. These fees help cover labor, materials, craftsmanship, and resizing expenses involved in producing made-to-order jewelry.
Every piece is made to order, handcrafted by artisans, polished, detailed, and finished. Production typically requires 14–21 business days.
Once production is completed, orders are shipped and typically spend 2–5 business days in transit. Transit time begins after the 14–21 business day production period and does not include the time required to make your jewelry.
Shipping options are based on order value. All orders include tracking, and orders of $150 or more receive complimentary insured U.S. shipping.
You will receive a tracking number once your order has shipped. Please allow up to 24 hours for tracking details to activate.
We currently ship only to physical addresses within the contiguous United States, including the 48 adjoining states and Washington, D.C.
Production and delivery times may be impacted by unforeseen circumstances, including holidays, severe weather, carrier-related issues, or periods of unusually high demand. Estimated delivery dates are provided as a guide and may occasionally change. We advise ordering early during busy seasons and will keep you informed of any significant delays.
If you have any questions, please contact us through our Contact page and we’ll be happy to assist you.
