Exchanges: All exchange requests must be submitted within 7 days of delivery. Due to the made-to-order nature of our jewelry, made-to-order items are generally not eligible for cash refunds.
Lifetime Warranty After Return Period
After the 7-day return and exchange period has ended, any manufacturing defects in materials or craftsmanship are covered under our Lifetime Warranty & Guarantee. If a covered defect is discovered after the return window has expired, we will repair or replace the jewelry in accordance with our Lifetime Warranty policy. For complete warranty terms and exclusions, please visit our Lifetime Warranty & Guarantee Policy.
Restocking Fee: For sterling silver jewelry orders, a 20 percent restocking fee may apply if a package is returned after shipment or delivery. This fee helps cover production, handling, and processing costs associated with made-to-order pieces. Gold jewelry returns or exchanges are subject to a 50 percent restocking fee, with a maximum charge of 200 dollars per item. Customers are also responsible for shipping and insurance costs associated with both outbound and return transit. These fees help cover labor, materials, craftsmanship, and resizing expenses involved in producing custom-made jewelry.
Production Time: Every piece is made-to-order, handcrafted by artisans, polished, detailed, and perfected. Production typically requires 14–21 business days.
Delivery Time: Once production is completed, orders ship within 2–4 business days via insured shipping. Some higher-value items may qualify for expedited dispatch, shipping 1–2 business days after completion.
Shipping Rates: All orders are shipped fully insured, with rates based on order value to ensure proper coverage and secure delivery.
$0–$149.99 → Insured Priority Shipping: $45
$150–$999.99 → Complimentary Insured Shipping
$1,000–$5,999.99 → FedEx Insured Express: $135
$6,000 and up → FedEx Insured Express: $185
Order Tracking: You will receive a tracking number once your order has shipped. Please allow up to 24 hours for tracking details to activate.
Shipping Restrictions: We currently do not ship to PO Boxes or any countries or regions outside the mainland USA, including: Canada, Mexico, Europe, Asia, Africa, South America, Australia, Antarctica, American Samoa, Micronesia, Guam, Hawaii, Marshall Islands, Northern Mariana Islands, Palau, Puerto Rico, U.S. Virgin Islands, Armed Forces Americas, Armed Forces Europe, Armed Forces Pacific.
Potential Delays: Delivery times may be impacted by unforeseen circumstances, including holidays, severe weather, or carrier-related issues. Peak periods and extreme weather may disrupt logistics. We advise ordering early during busy seasons. We'll keep you informed to ensure your order arrives as promptly as possible.
Contact: If you have any questions please contact us through our Contact page and we'll be happy to assist you.
